Verification

To verify your TEMPO account, you will need to upload a high-quality scan or image of a valid ID that clearly and visibly shows:
 
• Your full name
• Your date of birth
• Your signature
• An expiry date
• The full machine readable zone (the two lines of letters and numbers at the bottom of the document)

A valid ID document can be:
 
• Passport (photo page only)
• National ID card
• Residence permit
• Receipt of a residence permit

Please note that driver's licence is not accepted.                                                                                                                                                                                                                                                          
"My ID got rejected!"
 
• Make sure your ID is still valid.
• Make sure all your details match in your Tempo account.
• Make sure you have your ID and utility bill saved in separate files.
• Make sure every detail is clearly visible.
• Make sure it is a high-quality PDF, JPG, or PNG file.

Every sender must be fully verified when using TEMPO. You will need to provide a scan of a valid address document which shows:

  • Your name
  • Your full address
  • Your face
  • The clearly visible name or logo of the issuer
  • The date of issue

Your name and address on the document must match those on your TEMPO profile.

A valid document can be:

  • Your utility bill gas, electric, land-line phone (we cannot accept mobile phone bills)
  • Your bank or credit card statement (you must send a photo/scan of a physical letter or PDF copy of your statement)
  • Your council tax bill
  • Your vehicle registration or tax
  • Other documents issued by a government or financial institution

Important information to note:

  • Your utility bill, bank statement, or council tax bill cannot be older than 3 months
  • You can also submit a document from a local authority which was issued within the last 12 months. For example, a yearly council tax bill or a letter confirming the opening of a bank account.
  • Your address cannot be a PO Box, as this will not be accepted.
  • Your ID document and address document must be stored as separate files.

If you have already had your address verified, but need to change your address, then that's no problem. You can simply upload proof of your new address here and we will update it for you. 

You’ll be prompted to upload the relevant documents during the transaction set-up. You can either upload them from a file (preferably PDF, JPG or PNG) saved on your computer or mobile device, or upload a photo taken using the camera on your device.

If you have any problems uploading your documents, you can also contact our Support Center and they will upload them to your account for you.

Yes. When TEMPO needs to verify the reason for the transaction, a drop down menu will appear with a number of options to select from. This will give us an idea of what the money transfer is intended for. Examples include:

  • To purchase an overseas property
  • Mortgage payments
  • To pay university/student tuition fees or studying expenses

You will also be given the option to enter further relevant or helpful information if you find it necessary. In rare cases we require more information that can be provided with a form, and will contact you via an e-mail immediately if that is the case. The more information we have, the easier we can verify your account.

You will be able to upload the documents when you register, or when you make a transaction. You can upload them as separate PDF files or high-resolution scans.

If you are having difficulties, please contact our Support Center and we will help you with the process.

TEMPO seeks to protect you from fraud and other criminal activity as best as possible. However, when it comes to fraud prevention – the first step starts with you. When you transfer funds with TEMPO, we will ask you some questions that help us to warn you of some fraud risk in certain cases. However, please stay alert and do not engage in any suspicious transactions!

Here are two types of situation where you should NOT send funds via our network or any other:

1. Any situation where you do not know the recipient of the funds personally, particularly if:
You are told that you have won a prize or will receive a gift, a loan or something else of value, but that, first, you need to send a payment. The payment is sometimes described as necessary to pay shipping, customs duties, administrative fees or, perhaps, taxes. You cannot win a contest you did not enter or receive a loan without applying for it.

2. Someone has sent you a check for more than the amount due and you are asked to return the excess funds. Tell the sender you will tear up the check (which may be forged and cannot be cashed) and to send a new check in the correct amount.

You are promised that money will be deposited in your bank account and you are asked to return excess funds above a certain amount. Your bank account will never be credited for the promised amount.

3. Any situation where you have been asked by e-mail or text message to send emergency funds to someone you know, unless you have actually spoken to them or someone close to them to confirm that the emergency actually exists. This is a very common type of fraud. Supposedly, your friend, nephew, cousin, etc. has a medical emergency, is stranded somewhere with no papers, no money and no cell phone or has been kidnapped. Check first.

They are probably fine and the money will go to a fraudster, not to them. Never provide your personal financial information such as your bank account number or credit card number, unless you know the requester or are certain of their identity. If you are asked to “update” your financial information via the internet, don’t do so without checking with your regular account representative.

In all these cases, it’s probably a scam. You will not receive what was promised to you, but the money you send will be gone forever.

If you find out that you have been a victim of a fraud and have sent money to a scammer via TEMPO’s network, please contact us immediately. 
We will stop the payment if we can.

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